Help & Support

We are here to help you on your COCOLANI ISLANDS adventure!

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Help topics

Frequently asked questions

How do I download COCOLANI ISLANDS?

Open the Play Now page, choose your device (Windows, Mac, Android or iOS) and press the download button. On mobile you’ll go to your official app store; on computers the installer downloads right away.

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What should I do if I can’t sign in?
  1. Check your email and password, including capital letters.
  2. Make sure you’re connected to the internet.
  3. Update the game to the latest version.
  4. If you forgot your password, use “Forgot password”.

Still stuck? Contact support with your username and device type.

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How can I recover my account?

Press “Forgot password” on the sign-in screen and enter your registered email to receive a reset link. If you no longer have access to that email, contact support with as many account details as you can (character name, approximate sign-up date, tribe).

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Is the game free?

Yes — you can download COCOLANI ISLANDS and start playing for free. Any optional in-game items will be clearly announced on the news page.

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What are the system requirements?

Windows: Windows 10 (64-bit) or later, Intel Core i3 or equivalent, 4 GB RAM, 5 GB free space, integrated graphics.

Mac: macOS 11 (Big Sur) or later, Apple M1 or Intel Core i3, 4 GB RAM, 5 GB free space.

The latest details are always on the Play Now page.

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